Changes & refunds

Last updated September 2026

Short version: if it isn't right, tell us and we'll fix it. If we can't make you happy, you get your money back.

One free round of changes, always

Every order includes a full revision round at no cost. Wrong hair colour, a name spelled the other way, a scene that doesn't feel like them, a verse in the song you'd rather lose — just reply to your delivery email and say what to change.

There's no time limit on asking, and no need to justify it. This is the first thing to try, and it solves almost everything.

Full refund, before we start

Changed your mind, or ordered by mistake? If you email us before we've begun work — in practice, within a few hours of ordering — we'll refund you in full and delete your details.

Full refund, if we get it wrong

You get all your money back if:

• We deliver something that doesn't match the brief you gave us
• The revision round still doesn't get it right
• We miss our delivery window badly and you no longer want it
• We decline your brief for any reason

When we can't refund

Once a book has been delivered and revised to your satisfaction, we can't refund it — these are digital files made for one child, and they can't be taken back or resold. Taste is the other limit: if the book matches your brief and is well made, but you simply prefer a different style, that's what the revision round is for rather than a refund.

If you're unsure whether your situation counts, email us and ask. We would rather sort it out than have you feel stuck.

How long a refund takes

We process it the day you ask. It returns to your original payment method, usually within 5–10 working days depending on your bank.

Contact

support@bedtimestudio.store — a real person reads it.